Defective or Damaged Products

If you have received faulty or damaged products, please contact us with images of the product within 30 days. We will gladly send out a replacement order or issue you a full refund.

Items Lost in Transit

By ordering from us, you agree with our shipping times. Most orders get delivered within the posted time frames; however, external factors such as delays with Australia Post & Couriers and the impacts of COVID-19 can sometimes cause delays. If your order shipping time has exceed our displayed time frame by 5 business days please contact us as soon as possible.

Returns

We have a 30 day money back guarantee if you are not satisfied with your purchase. Please contact us to initiate the returns process. 

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. You should use a trackable shipping service with shipping insurance. Feel free to contact us if you have any questions regarding our returns & refunds policy. 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

Lost or Stolen Packages

AirCushion is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.