Frequently Asked Questions
Product Questions
What are the dimensions of the cushion?
45cm x 5cm x 4cm
How do I clean the cushion?
Cover: Machine wash cold, tumble dry low.
Cushion: Hand wash in warm water with gentle detergent, air dry.
Does the cushion have a weight limit?
The cushion is designed to never break down or wear out, so there is no weight limit and is usable for any size.
Return & Refund Questions
How do I return or get a refund?
Simply contact us with your order number. See our full Refund Policy for more details.
What if the product arrives broken or damaged?
Simply contact us within 30 days and we'll send you a free replacement.
Shipping Questions
What are your shipping options?
We offer free shipping from our Melbourne warehouse to anywhere in Australia.
How long will it take for my item to arrive?
Please see our Shipping Policy.